Privacy Policy
At Sadia Store, we are dedicated to delivering high-quality customer
care category products, including dish wash, hand wash, and surface cleaner, etc.
that consistently meet and exceed our customers' expectations. We are committed
to ensuring customer satisfaction, complying with relevant regulations, and
continually improving our products and processes.
Key
Elements of our Quality Policy:
1.
Customer Focus:
Our customers' needs and satisfaction are at the core of our business. We
actively listen to their feedback, understand their requirements, and strive to
provide products that enhance their cleaning experience and contribute to their
well-being.
2. Product Excellence: We uphold the highest standards of quality in the design, manufacturing, and distribution of our products. Our commitment is to deliver safe, effective, and reliable customer care solutions that promote cleanliness and hygiene.
1.
Compliance with ISO 9001:2015: We adhere to the ISO 9001:2015 standard and integrate its
principles into our Quality Management System. By doing so, we ensure that our
processes are structured, efficient, and consistently deliver quality products
to our customers.
2.
Continuous Improvement: We foster a culture of continuous improvement throughout our
organization. Our teams are empowered to identify opportunities for
enhancement, optimize processes, and implement best practices to increase
product quality and customer satisfaction.
3.
Employee Engagement: Our employees are vital contributors to our success. We provide a conducive
work environment that encourages their active involvement, creativity, and
dedication to upholding quality standards.
4. Supplier Collaboration: We maintain strong partnerships with suppliers who share our commitment to quality and sustainability. Together, we work towards sourcing high-quality raw materials and components for our products.1. Environmental Responsibility: We are mindful of our environmental impact and aim to operate in an environmentally responsible manner. We strive to reduce waste, energy consumption, and promote eco-friendly practices throughout our operations.
Quality
Objectives:
To align
with our Quality Policy, we have set the following objectives:
1.
Achieve
a minimum customer satisfaction rating of 90% through regular feedback and
surveys.
2.
Maintain
a product defect rate of less than 1% by enhancing quality control measures and
conducting thorough inspections.
3.
Reduce
non-conformities and customer complaints by 15% annually through root cause
analysis and corrective actions.
4. Conduct regular training sessions for employees to enhance their quality awareness, skills, and understanding of ISO 9001 principles.1. Collaborate with suppliers to ensure timely delivery of high-quality materials and promote sustainable sourcing practices.
Management's
Commitment:
Sadia
Store's management is fully committed to the successful implementation and
continual improvement of our Quality Management System. We allocate the
necessary resources, support, and encouragement to ensure the effectiveness of
the system and the achievement of our quality objectives.
Review
and Communication:
This Quality
Policy will be reviewed annually during management reviews to assess its
relevance and effectiveness. It will be communicated to all employees,
suppliers, and stakeholders to foster a shared commitment to quality, customer
satisfaction, and compliance with ISO 9001:2015.